Electric Motor Returns
Bearing Boys Electric Motor Returns Procedure
We offer a 14 day return policy for electric motors purchased on the website. Please confirm items you wish to return with ourselves and then complete the returns form which you can download from the link immediately below. Include this returns form within the same parcel in which you are sending the goods. If you have a motor with a fault please download the Motor Return Questionnaire and send back with the motor. Depending on the fault recorded, the motor may need to go back to the manufacturer for inspection. There will be a £60.00 inspection fee which is refundable if deemed a warranty issue.
Click here to download our Electric Motor Return Form
Click here to download our Faulty Motor Returns Questionnaire
Ensure the electric motor(s) are returned to us in "as new" condition. Please ensure electric motors are sent back in their original box with an appropriate amount of padding in an additional box to avoid damage in transport, any motors arriving back with damage not reported prior to sending will NOT be refunded.
Please send back to the address below;
Bearingboys Ltd, Unit 15 Old Forge Trading Estate, Dudley Road, Stourbridge, West Midlands, DY9 8EL
Only items listed on our website are eligible for returns, so anything that is specially sourced or ordered in special quantities must be agreed to by Bearingboys prior to returning. If agreed, a handling charge will apply.
The agreed refunded amount will be put back via the original payment method.
All goods returned after 14 days may not be accepted or may incurr a 25% handling/restocking charge.
What will happen in regards to delivery charges?
If you return an electric motor because of an error on our part or because you have recieved it damaged or defective, we will refund the delivery charge you paid (if applicable) and pay your costs of returning it to us. Please keep proof of postage to show cost. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Where you are returning goods and there has been no error on our part, we will not be able to refund the carriage charge you paid (if applicable) or the cost of returning the goods to us.
Last Modified: 19th Mar 2025